General Terms and Conditions

1. Scope and contracting party

These General Terms and Conditions apply to all contracts you conclude through our online shop at arbach-perfumes.at. Your contracting party is Belal Arbach, sole trader, trading as Arbach Luxury Perfumes, Quellenstraße 99/1, 1100 Vienna, Austria, VAT number ATU82439924, email management@arbach-perfumes.at, telephone +43 681 10639298. A consumer within the meaning of these terms is anyone who does not conclude the transaction in the course of their business (§ 1 KSchG). The version of these terms published in the shop at the time of your order applies. Differing or supplementary terms on your part do not become part of the contract unless we have expressly agreed to them in text form.

2. Formation of the contract

The presentation of goods in our shop is not a legally binding offer but an invitation for you to place an order. You put the fragrances you want in the cart, choose shipping or collection during the ordering process, enter your details and choose a payment method. Before submitting, you see an overview of your order with the total price and can correct your entries there and in the cart at any time. You place a binding order by clicking the final button by which you submit the order subject to payment. After your order reaches us, you immediately receive an automatic confirmation of its receipt (§ 10 (2) ECG), which does not yet constitute acceptance. The contract is concluded as soon as we expressly accept the order, dispatch the goods or make the goods available to you for collection.

If we do not accept your order within five working days, you are no longer bound by it.

We store the text of the contract after it has been concluded; you cannot retrieve it online.

However, you receive it with the order confirmation by email, together with these terms, the notice on the right of withdrawal including the model withdrawal form and the notice on the legal guarantee; please keep this email. You can conclude the contract in German and in English.

3. Prices, shipping costs and offers

All prices stated in the shop are final prices in euros and include statutory VAT. Shipping costs are added to the price of the goods; they are shown separately during the ordering process and displayed to you in the total before you submit the order. Shipping costs are 6.90 euros. From three fragrances ordered we deliver free of shipping costs, likewise from two fragrances ordered in the 100 ml size. No shipping costs arise when you collect from our shop. If you buy five bottles in the 50 ml size, you receive a sixth 50 ml bottle free of charge; if you buy three bottles in the 100 ml size, you receive a fourth 100 ml bottle free of charge. The deduction appears automatically in the cart, once per order and size.

As long as our launch offer is displayed in the shop, the cheapest of every three fragrances ordered is free. Several benefits are not combined; the one that is more favourable for you applies, and the total price shown in the cart and during the ordering process is decisive.

If you withdraw from the contract only for individual bottles and the requirement for a free bottle or a promotional benefit therefore no longer applies, you return the free bottle with them or we deduct its regular price from the refund.

4. Payment

You can pay by credit or debit card, Apple Pay, Google Pay, Shop Pay, EPS, Klarna or PayPal. Cash payment is not possible, including on collection from the shop. The purchase price falls due for payment on completion of the ordering process. If you choose a third-party payment method, that provider's terms additionally apply to the processing of the payment.

5. Delivery, delivery period and passing of risk

We currently deliver only to delivery addresses in Austria. However, you can also order from us if you are resident in another country, provided you give a delivery address in Austria or choose collection from our shop. We dispatch on working days from Monday to Friday. We deliver without undue delay, in any event within 30 days of conclusion of the contract (§ 7a KSchG). If we do not deliver on time, you may set us a reasonable additional period and withdraw from the contract once it has expired (§ 7c (1) KSchG). The risk of loss of or damage to the goods passes to you only once you or a third party named by you, other than the carrier, has taken possession of the goods (§ 7b KSchG). We are entitled to make partial deliveries where this is reasonable for you; no additional shipping costs arise for you as a result.

6. Collection from the shop

You may collect your order from our shop at Quellenstraße 99/1, 1100 Vienna, by choosing this option during the ordering process. Collection is free of charge. We usually make the order ready within 24 hours and notify you as soon as it is ready for collection. Please bring the order confirmation with you. The goods are held for you for 14 days from notification. If you do not collect them within this period, we will set you a further reasonable period and are entitled, once it has expired, to withdraw from the contract and refund the purchase price to you. Even when collecting from the shop, you conclude the contract through our online shop, which is why as a consumer you have the full right of withdrawal under point 7, except for bottles with your design (point 7a).

7. Right of withdrawal for consumers

If you are a consumer, you have a right of withdrawal of 14 days which you may exercise without giving reasons. The details, in particular the start of the period, the form of the declaration and the consequences of withdrawal, are set out in our notice on the right of withdrawal, which forms part of these terms. You can also declare your withdrawal online using the “Withdraw from contract” function, which you will find at the end of every page of our shop. There is no right of withdrawal for bottles that we print with your design (point 7a).

7a. Bottles with your design

(1) You can order bottles in the 100 ml size in the shop with your own design, that is, with a photo, a logo or a message. We print the design in our shop on the back of a clear bottle with a black cap, on an area of 58 × 97 mm. You can see the price for the printing on the product page and in the cart.

(2) By placing your order, you assure us that you hold the necessary rights to your design and that all persons shown have agreed to the printing. You grant us the right to use the design for printing your bottle and to edit it for this purpose, for example to crop it or adjust its size. We do not use it for any other purpose.

(3) We do not print designs that break the law or infringe the rights of third parties, in particular no content that incites hatred, glorifies violence or is pornographic, and no third-party trade marks or logos without permission. If a design cannot be printed for one of these reasons or because the image quality is too low, we will contact you. If we cannot find a solution, we will not accept the order for this bottle and will refund any amount already paid without undue delay.

(4) Because the printing is done on glass and screens display colours differently, the printed image may differ slightly from the preview in the shop in colour, brightness and sharpness. If the print is otherwise defective or differs from your order, the statutory warranty under point 9 applies.

(5) We make a printed bottle specially for you. There is therefore no right of withdrawal for it (§ 18 (1) no. 3 FAGG), and it is excluded from the voluntary returns under point 8. You can withdraw from the contract for, or return, bottles without a design in the same order as usual.

8. Voluntary returns within 30 days

In addition to your statutory right of withdrawal, you can return any fragrance bought online within 30 days of receipt, even if you have tried it. Bottles that we have printed with your design are excluded (point 7a). The bottle must still be at least 90 % full. You bear the cost of the return shipment; we refund the purchase price to you within 14 days of the fragrance reaching us, to the payment method used for your order. To do so, contact us at management@arbach-perfumes.at. This voluntary commitment does not limit your statutory rights, in particular your right of withdrawal and your warranty rights.

9. Warranty

The statutory warranty applies to our fragrances, for consumers under the Consumer Warranty Act (Verbrauchergewährleistungsgesetz). The warranty period is two years from handover of the goods. No limitation or shortening of these rights takes place vis-à-vis consumers. You will find the most important information on this in the European Union's “Legal guarantee” notice, which we make available to you in the shop and with the order confirmation. Please address complaints to management@arbach-perfumes.at or to the address given in point 1. We assume a guarantee going beyond the statutory warranty only where we expressly declare it in writing in an individual case. Please note that the notes of a perfume can naturally change over time and depending on storage, so keep your fragrance cool, dry and protected from light.

10. Liability

We are liable to you in accordance with the statutory provisions. Our liability for personal injury and for damage we cause intentionally or through gross negligence is neither excluded nor limited. For property damage caused through slight negligence we are liable only in the event of a breach of a material contractual obligation. Liability under the Product Liability Act remains unaffected in any case.

11. Dispute resolution

We are not obliged to take part in alternative dispute resolution proceedings before a consumer conciliation body and do not take part in such proceedings. Your right to bring proceedings before the courts remains unaffected.

12. Applicable law, contract language and place of jurisdiction

Austrian law applies to contracts under these terms; the application of the UN Convention on Contracts for the International Sale of Goods is excluded. If you are a consumer habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected by this choice of law. The contract language is German; versions of these terms in other languages are translations provided for ease of understanding. For actions against consumers domiciled, habitually resident or employed in Austria, the court of that place has exclusive jurisdiction (§ 14 (1) KSchG). If you are an entrepreneur, the court with subject-matter jurisdiction for 1100 Vienna has jurisdiction for all disputes arising from this contract.

13. Version of these terms

These terms apply in the version of 2 November 2026.