Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, other than the carrier, took possession of the goods. If you ordered several goods in a single order which are delivered separately, the period begins on the day on which you or a third party named by you, other than the carrier, took possession of the last goods delivered. If you chose collection from our shop, the period begins on the day on which you took over the goods from us.

To exercise your right of withdrawal, you must inform us, Belal Arbach, Arbach Luxury Perfumes, Quellenstraße 99/1, 1100 Vienna, Austria, email management@arbach-perfumes.at, telephone +43 681 10639298, of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email).

You may use the model withdrawal form below for this, but it is not mandatory. You can also exercise your right of withdrawal online at arbach-perfumes.at/pages/widerruf-formular; you will also find the “Withdraw from contract” function at the end of every page of our shop.

If you use this online function, we will send you without undue delay, on a durable medium (for example by email), an acknowledgement of receipt with information on the content of your withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this refund we use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send the goods back to us or hand them over at our shop at Quellenstraße 99/1, 1100 Vienna, without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception to the right of withdrawal

The right of withdrawal does not apply to contracts for goods that are made to the consumer's specifications or are clearly personalised (§ 18 (1) no. 3 FAGG). This concerns bottles that we print with your photo, logo or message after your order. For all other goods in the same order, the right of withdrawal applies as described above.

Model withdrawal form

If you wish to withdraw from the contract, you can fill in this form and send it back to us.

To Belal Arbach, Arbach Luxury Perfumes, Quellenstraße 99/1, 1100 Vienna, Austria, email management@arbach-perfumes.at:

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.